Last updated: September 22, 2026
No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.
Deposits
If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.
If we cannot deliver
Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.
After work has begun
If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.
How to request
Send the order reference to contact@drauglasstoreusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.